1
What do you produce?
Shinepoch Technology is focusing in steel Ethanol Fireplaces/Fire pits/Electronic Burners for decoration.
2
How about sample order?
We accept sample order before production, it's an necessory step before moving to successful coorperation, do not hesitate to contact with us for that.
3
How can check my order status?
You can receive real-time status updates on your orders by contacting us. We have found that providing customers with the answers and transparency they desire has led to high levels of customer satisfaction.
4
What's the order delivery?
Depending on what your project or products is, typical turn around is 4-5 weeks. If you have a specific request, please feel free to ask. We can always work out a fast turn around if needed.
5
If products have some quality problem, how would you deal with?
We not only provide spare parts and will response for all the instruction of how to fix and maintenance
6
What’s the delivery time ?
We have all sizes in stock for sample order, normally 7-10 days
For mass production, normally it takes around 30-40 days depend on order quantity
7
What is the standard of package?
Standard wooden crate or special package according to customer requirement.
8
Do you accept OEM business?
Yes, we are OEM supplier.
9
What kind of certificate you have ?
We have CE, IEC, FCC, ROHS ETC
10
How about payment method?
We accept T/T, LC, Paypal, Credit card, Apple Pay, Google Pay, etc
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