How to Identify Your Fireplace Manufacturer?

1. Check the Rating Plate or Serial Tag

One of the easiest ways to identify your fireplace manufacturer is by locating the fueling box or rating sticker or serial tag, which contains crucial information like the manufacturer’s name, model number, and serial number.

Where to Look:

• Ethanol Fireplaces (e.g., Shinepoch Smart Burners):
  • The rating plate is typically located on the side or back of the burner.
  • For built-in models, check near the control panel or under removable trim panels.
• Vapor Fireplaces:
  • Check the inside of the fueling box, usually on the left or right side.
• Electric Fireplaces:
  • Found inside the control panel or behind the glass panel.

What Information You’ll Find:

• Manufacturer’s name (e.g., Shinepoch Technology Co., Ltd.).
• Model number (e.g., RCFB4500 for ethanol burners).
• Serial number for identifying specific production details.

2. Refer to the User Manual

If you still have the user manual:

• The manufacturer’s name and model number are usually on the cover or in the specifications section.
• Shinepoch manuals also include detailed instructions, diagrams, and specifications.

3. Inspect Unique Design Features

If the rating plate is missing, examining specific design features can help identify the manufacturer:

• Ethanol Fireplaces:
  • Look for distinctive features like Shinepoch’s Smart Alcohol Fireplace FuelGuard™ system, which prevents fuel wastage.
  • Check for smart functions, including Wi-Fi connectivity and remote control operation.
• Water Vapor Fireplaces:
  • Identify advanced features like Shinepoch’s dual LED light systems that create realistic flames with adjustable colors.

4. Use Online Product Identification Tools

Some manufacturers provide online identification tools:

• Visit www.sefireplace.com, Shinepoch’s official website, where you can search by product features or partial serial numbers.

5. Contact Customer Support

Still unsure about your fireplace’s manufacturer?

• Take photos of your fireplace, including close-ups of any labels and unique features.
• Reach out to Shinepoch customer support at sales@sefireplace.com. Provide them with the photos and any known details.

6. Additional Tips for Identifying Fireplaces

• Use a flashlight or smartphone camera to inspect hard-to-reach areas.
• For older fireplaces without a rating plate, measure key dimensions and note distinguishing design elements before contacting a professional.

Why Choose Shinepoch Fireplaces?

If your fireplace includes cutting-edge features like automatic shut-off, adjustable flames, and Wi-Fi connectivity, it’s likely from Shinepoch Technology Co., Ltd. Shinepoch products are known for their safety, efficiency, and modern designs.

For more details, visit www.sefireplace.com or refer to the product manual.