What do I need to know to safely use my fireplace?

Your Safety is Our Priority: Understanding Ethanol and Water Vapor Fireplace Safety at Shinepoch

At Shinepoch, we are committed to providing not only beautiful and innovative fireplaces but also ensuring the safety of our customers. We understand that choosing the right fireplace is an important decision that requires careful consideration. Whether you’ve selected one of our Smart Bio Ethanol Burners or a stunning Water Vapor Fireplace, understanding how to use it safely is essential. This comprehensive guide walks you through key safety features of both types of fireplaces and provides valuable resources for safe operation.

Before You Start: Read the Manual and Watch the Video!

Before using your Shinepoch fireplace, we strongly recommend reading the user manual that accompanies your specific model. This manual contains essential information on installation, operation, maintenance, and safety precautions. You can also access a digital version of the manual in the Support section of our website or on the product page itself. Additionally, we offer video tutorials demonstrating safe operation and maintenance, available on our website and YouTube channel.

Safety with Shinepoch Smart Bio Ethanol Burners

Our Smart Bio Ethanol Burners offer the ambiance of a real flame with modern convenience. Here’s what makes them safe when used correctly:

A. Clean Burning Fuel
Our ethanol fireplaces use bioethanol fuel, a renewable and clean-burning source. This fuel produces no smoke, soot, or ash, eliminating the need for a chimney. The primary emissions are water vapor, CO2 (which plants absorb), and heat, making it eco-friendly.

B. High-Quality Materials
Constructed from high-grade stainless steel, Shinepoch burners are durable, heat-resistant, and corrosion-proof, contributing to long-term safety.

C. Smart Technology
Many Shinepoch models come with smart safety features such as automatic shut-off sensors, tilt sensors, and overheat protection, ensuring the fireplace operates safely.

Key Safety Reminders:

• Fuel Safety:

  • Always use bioethanol fuel designed specifically for fireplaces.
  • Never add fuel to a lit or hot burner; wait until it cools (at least 15 minutes).
  • Automatically refill the burner to avoid spills.
  • Store bioethanol fuel in a cool, well-ventilated area, away from heat sources, and out of reach of children and pets.

• Operation Safety:

  • Automatically ignite the burner, keeping a safe distance from the flame.
  • Never leave a burning fireplace unattended.
  • Keep combustible materials (curtains, furniture, paper) at least 3 feet away.
  • Ensure proper room ventilation, as ethanol fireplaces consume oxygen.
  • Always wipe away ethanol spills with a cloth before ignition, and never ignite if ethanol traces remain outside the tank door.
  • For a complete safety guide, contact with us on-line.

Error Messages

If the burner is too hot, the door won’t open. Wait until the temperature decreases to resolve the TEMP or HEAT error message.

Safety and Serenity with Shinepoch Water Vapor Fireplaces

Our Water Vapor Fireplaces offer a mesmerizing flame effect without actual fire. Using ultrasonic technology, these fireplaces create the illusion of flames without the associated risks, making them a safe option for families with children and pets.

A. Flameless Technology
Water vapor fireplaces utilize ultrasonic technology and LED lights to simulate flames, eliminating fire hazards, sparks, and embers.

B. Cool-Touch Surface
The surfaces of our water vapor fireplaces remain cool to the touch during operation, minimizing the risk of burns.

C. Eco-Friendly Operation
Since there's no combustion process, these fireplaces produce zero emissions, making them environmentally responsible.

D. Built-in Safety Sensors
Each water vapor fireplace is equipped with built-in safety sensors and automatic shut-off features. In case of any potential hazards, the fireplace will automatically shut off to ensure safety.

Maintaining Safety:

Regular inspection and cleaning are essential for safe and effective operation. Follow the manufacturer instructions to ensure the longevity and safety of your water vapor fireplace. Keep the area around the fireplace free from obstructions.

Need Help? We're Here for You!

At Shinepoch, we are dedicated to providing top-notch customer support. If you have any questions or concerns regarding the safe operation of your ethanol or water vapor fireplace, don’t hesitate to reach out. You can find answers to frequently asked questions on our FAQ page, access user manuals, and view video tutorials. Alternatively, contact our customer support team directly for personalized assistance via our contact page.

We’re confident that by following these safety guidelines and utilizing the resources we provide, you can safely enjoy the warmth and beauty of your Shinepoch fireplace for years to come.

Thank you for choosing Shinepoch!