Quality Guide: Ethanol Fireplaces by HANGZHOU SHINEPOCH TECHNOLOGY CO.,LTD (2024)

Product Quality and Reliability

Certifications and Standards

Our ethanol fireplaces meet international safety standards with:

• CE certification (European Safety Standard)
• ISO 9001:2015 Quality Management System
• RoHS compliance
• EN 16647 Decorative Ethanol Fireplaces

Materials and Durability

• Premium 304 stainless steel construction
• Heat-resistant up to 1000°C
• Corrosion-resistant finish
• Tempered safety glass
• Expected lifespan: 10+ years with proper maintenance

Warranty Terms

Coverage

• 2-year comprehensive warranty
• 5-year warranty on burner system
• Covers manufacturing defects and material failures
• Free replacement parts during warranty period

Service Response

• 24-hour technical support
• 48-hour response time for service requests
• Remote troubleshooting available
• On-site service for major issues

Pricing Structure

Cost Components

• Base unit pricing
• Optional installation service
• Shipping costs vary by region
• Volume discounts available (5+ units)

Payment Options

• T/T (Wire Transfer)
• L/C (Letter of Credit)
• 30% deposit, 70% before shipping
• PayPal / Credit Card / West Union / Pingpong etc for small orders

Installation Requirements

Professional Installation

• Professional installation recommended
• Detailed installation manual provided
• Video tutorials available
• Remote installation guidance offered

Tools and Accessories

• Complete installation kit included
• Safety brackets provided
• Mounting hardware supplied
• Level and measuring tools required (not included)

Support Services

Shipping and Packaging

• Double-wall carton packaging
• Custom wooden crates for bulk orders
• Shock-resistant foam protection
• Sea-worthy packaging available

After-Sales Support

• Lifetime technical consultation
• Regular maintenance guidance
• Spare parts availability guaranteed
• Training for commercial clients

Delivery Information

Timeline

• Standard production: 7-15 days
• Express production available
• Compensation for delays exceeding 30 days
• Real-time order tracking provided

Delivery Options

• Door-to-door delivery available
• FOB Ningbo/Shanghai port
• CIF/CFR terms available
• Custom shipping arrangements accepted